General Policies

1. Cancellations

Cancellations without penalty must be made before the start of the check-in day. For example:

• If check-in is on January 1st and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 p.m. on December 29th.
• Exceptions may be considered with prior authorization from the hotel.

2. Early Departure or No Show

Early departure or no-show will result in a penalty of 100% of the total reservation. Exceptions may be considered with prior authorization from the hotel.

3. Reservation Modification

Non-Refundable reservations do not allow changes of dates or names. Extending the reservation implies maintaining the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.

4. Refunds

No refunds will be made for late check-in or early check-out. For flexible bookings with partial or full refunds due to cancellation, the refund will be processed within 10 business days after the corresponding request and confirmation.

5. Important Information

• Stay extensionsrequire a new booking.
• All guests must be properly registered at the time of booking; Otherwise, additional charges may be incurred at check-in.
• Availability of accommodations for additional guests is not guaranteed.
• Guests under 18 years of age may only check in when accompanied by a parent or legal guardian.
• The price does not include additional charges for hotel services (minibar, phone calls, etc.), taxes, or other statutory surcharges. These charges will be determined at check-out.

6. Non-Refundable Fees

By making your reservation, you agree that the associated transaction fees and service fees are non-refundable. This means that if your reservation is cancelled, these fees will not be refunded, as they correspond to services processed at the time of confirmation.

Force Majeure Policy

1. Natural Disaster

A return certificate will be issued, valid for unused nights, within a period of 1 calendar year. This certificate is non-transferable and non-redeemable for cash, and is subject to availability and restrictions.

2. Natural Disaster Alert

There will be no penalty for date changes until 72 hours after the alert is issued.

3. No Shows

There will be no penalty from the issuance of the alert until 5 days after the hotel resumes normal operations.

4. Early Departure

There will be no penalty for early departure, and the guest will receive a certificate for the unused nights, valid for 1 year.

5. Rescheduling

The original rate will be guaranteed for travel taken within one year of the original booking date. Rescheduling must be done within 30 days of the natural disaster, subject to applicable seasonal restrictions.

6. Policy Changes

This policy may be subject to change without notice.